01The service
DinnerFlow (KvK 42141479, Bilderdijkstraat 202-1, 1053 EL Amsterdam) provides an AI assistant that answers guests’ WhatsApp messages on the restaurant’s own WhatsApp Business number: reservations, changes, cancellations, opening-hours questions and group requests. Where the restaurant uses a supported reservation system (currently Formitable and Zenchef), DinnerFlow reads live availability and writes confirmed reservations to it. Where it does not, DinnerFlow guides guests to the restaurant’s own booking page (“redirect mode”). Optionally, missed calls to the restaurant trigger one automatic WhatsApp follow-up.
02Accounts and onboarding
The restaurant gives DinnerFlow the information needed to answer guests correctly (opening hours, house rules, menu information, contact people for escalations) and, where applicable, access to its reservation system and WhatsApp Business account. The restaurant confirms it is entitled to grant that access. The restaurant keeps this information up to date; DinnerFlow answers based on what it has been given.
03The restaurant’s responsibilities
- Keep opening hours, availability rules and house rules in the reservation system and in DinnerFlow accurate.
- Respond to escalations DinnerFlow sends to the designated staff members within a reasonable time.
- Inform guests, in its own privacy information, that an AI assistant handles WhatsApp conversations and that DinnerFlow is its processor.
- Use the service lawfully and not for unsolicited marketing.
04How bookings are made
A reservation is only created after the guest has received a summary (date, time, party size, name) and explicitly confirmed it, and only when the reservation system accepts it. DinnerFlow sends a confirmation to the guest only after the reservation exists in the restaurant’s system. In redirect mode DinnerFlow does not create reservations; the guest books through the restaurant’s own page. DinnerFlow does not guarantee that guests show up.
05AI and its limits
Replies are drafted by a large language model. DinnerFlow constrains what the model can do (it can propose, not book) and escalates what it cannot handle, but conversational replies may occasionally be imprecise. The restaurant reviews escalations and remains responsible for its own commitments to guests, including menu, allergen and pricing information it provides.
06Data protection
DinnerFlow processes guest data as the restaurant’s processor under a data processing agreement, and as described in the privacy policy. The restaurant is the controller for guest data.
07Fees
Fees, billing period and any trial are set out in the restaurant’s order or signed agreement. Prices exclude VAT. Fees are invoiced monthly in advance and are due within 14 days of the invoice date.
08Availability and changes
DinnerFlow depends on third-party platforms (WhatsApp Business Platform, the reservation system, AI providers). We aim for high availability but do not guarantee uninterrupted service. We may improve or change features; material changes that reduce functionality are announced in advance.
09Liability
To the extent permitted by law, DinnerFlow’s total liability under these terms is limited to the fees paid by the restaurant in the twelve months before the event giving rise to the claim. DinnerFlow is not liable for indirect damage such as lost revenue, no-shows, or damage caused by incorrect information supplied by the restaurant or by third-party platform outages. Nothing limits liability for intent or gross negligence.
10Term and termination
The agreement runs for the period in the order and may be terminated by either party with one month’s notice to the end of a billing period, or immediately for material breach that is not remedied within 14 days. On termination DinnerFlow disconnects from the restaurant’s systems and deletes guest conversation data within 30 days, except where retention is legally required.
11Governing law
Dutch law applies. Disputes are submitted to the competent court in Amsterdam, after the parties have first tried to resolve the matter together.
12Contact
DinnerFlow
Bilderdijkstraat 202-1
1053 EL Amsterdam, the Netherlands
KvK 42141479
hello@dinnerflow.ai